Introduction

At PAWSITIVE PATHWAYS LIMITED, we are committed to providing the highest quality pet training and care consulting services. We understand that sometimes circumstances change or our services may not meet your expectations. Our refund policy is designed to ensure customer satisfaction while maintaining fair and consistent business practices. Please read the following policy carefully to understand the terms and conditions under which refunds may be issued.

General Terms

1. Eligibility for Refunds:

   • Refunds are available for services that have not been fully utilized or completed.
   • Refunds will only be issued within 30 days of the purchase date.
   • Requests for refunds must be made in writing via email to info@pawsitivepath.co.uk.

2. Non-Refundable Services:

   • Services that have been fully rendered and completed.
   • Services purchased as part of a discounted package or promotion.
   • Custom or personalized consulting plans tailored specifically to your pet.

Specific Refund Scenarios

1. Unused Services:

   • If you have purchased a service package but have not yet started any sessions, you are eligible for a full refund minus any administrative fees.
   • If you have partially used a service package, refunds will be prorated based on the number of sessions remaining.

2. Cancellation by PAWSITIVE PATHWAYS LIMITED:

   • If we are unable to deliver the services as promised due to unforeseen circumstances or internal issues, you will be eligible for a full refund.

3. Dissatisfaction with Services:

   • If you are not satisfied with the services provided, you may request a refund. We will review your case and, if deemed appropriate, issue a partial or full refund based on the specific situation.
   • To qualify, you must provide detailed feedback outlining the reasons for your dissatisfaction.

4. Medical or Emergency Situations:

   • In the event of a medical emergency or other significant situation that prevents you from utilizing our services, you may be eligible for a refund. Supporting documentation may be required to process your request.

Process for Requesting a Refund

1. Submitting a Request:

   • All refund requests must be submitted in writing to info@pawsitivepath.co.uk. Please include your full name, contact information, purchase details, and a detailed explanation of the reason for the refund request.

2. Review and Approval:

   • Once your request is received, our team will review it and contact you within 7 business days to discuss your case.
   • We may request additional information or documentation to support your refund request.

3. Processing the Refund:

   • If your refund request is approved, we will process the refund within 14 business days.
   • Refunds will be issued to the original payment method used at the time of purchase.

4. Communication:

   • You will receive a confirmation email once your refund has been processed.
   • If your refund request is denied, we will provide an explanation and may offer alternative solutions or adjustments to address your concerns.

Additional Considerations

1. Administrative Fees:

   • Refunds may be subject to administrative fees to cover processing costs. These fees will be clearly communicated to you during the refund process.

2. Third-Party Services:

   • If you purchased our services through a third-party platform or partner, their refund policies may apply. Please contact them directly for refund requests.

3. Changes to the Refund Policy:

   • PAWSITIVE PATHWAYS LIMITED reserves the right to modify this refund policy at any time. Any changes will be communicated through our website and will apply to purchases made after the policy update.

Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

PAWSITIVE PATHWAYS LIMITED
71-75 Shelton Street, London, England, WC2H 9JQ
Email: info@pawsitivepath.co.uk
Website: https://pawsitivepath.co.uk

Conclusion

At PAWSITIVE PATHWAYS LIMITED, we value our clients and strive to provide exceptional pet training and care consulting services. Our refund policy is designed to ensure fairness and transparency while addressing the unique needs of each client. We appreciate your understanding and cooperation in adhering to these terms and conditions.